NexaGears – Delivery Partner Agreement

Effective Date: 2nd November, 2026
Website: https://nexagears.shop
Delivery Portal: https://portal.nexagears.shop

1. Introduction

Welcome to NexaGears.

These Terms & Conditions govern the registration, responsibilities, conduct, and activities of delivery partners operating through the NexaGears platform.

By registering as a delivery partner, accepting delivery assignments, or using the delivery application or portal, you agree to comply with these Terms & Conditions.

These terms are intended to ensure safe, reliable, professional, and timely delivery services for customers, sellers, and NexaGears.

2. Registration and Eligibility

To become a NexaGears delivery partner, applicants must:

Provide accurate personal and contact information.
Meet the minimum legal age and eligibility requirements.
Submit valid CNIC or other required identity documents.
Provide a valid mobile number and email address, where applicable.
Provide valid driving licence details if operating a motor vehicle.
Submit vehicle registration and other required documents where applicable.
Provide bank or payment details for receiving earnings.
Complete the verification and approval process.

NexaGears reserves the right to approve, reject, or suspend registration applications based on verification results and platform requirements.

3. Account Security and Responsibility

Delivery partners are responsible for maintaining the confidentiality of their login credentials.
Accounts must not be shared, transferred, or used by unauthorized individuals.
Delivery partners must provide accurate information and keep their profiles updated.
Any suspected unauthorized access must be reported immediately.
Delivery partners are responsible for activities performed through their accounts.

4. Delivery Partner Responsibilities

Every delivery partner agrees to:

Accept and complete assigned deliveries responsibly.
Follow the delivery instructions provided through the platform.
Collect the correct products from sellers or designated pickup locations.
Verify order details before leaving the pickup location.
Deliver orders to the correct customer and address.
Maintain professional and respectful communication.
Handle products carefully and prevent damage or loss.
Keep delivery status updated in the application.
Follow reasonable instructions from authorized NexaGears representatives.
Report delivery problems, delays, accidents, or customer complaints promptly.

5. Order Acceptance and Assignment

Delivery assignments may be offered based on availability, location, operational requirements, and other relevant factors.
Delivery partners must review order details before accepting an assignment.
Once an assignment is accepted, the delivery partner must make reasonable efforts to complete it within the specified delivery timeframe.
Delivery partners must not accept assignments they cannot reasonably fulfil.
Unjustified repeated rejection or abandonment of accepted assignments may result in account restrictions.
Delivery partners must notify the platform if an order cannot be collected or delivered.

6. Pickup and Product Handling

Delivery partners must collect the correct order from the designated seller or pickup location.
Order details should be checked before collection.
Packages must be handled carefully and kept secure during transportation.
Delivery partners must not open, tamper with, consume, or misuse customer orders.
Any missing, damaged, incorrect, or incomplete order must be reported before leaving the pickup location whenever reasonably possible.
Delivery partners must not substitute products or make unauthorized changes to an order.

7. Delivery Time and Customer Service

Delivery partners must make reasonable efforts to deliver orders within the estimated delivery timeframe.
Customers must be treated respectfully and professionally.
Delivery partners must contact customers through authorized communication channels when necessary.
Delivery partners must not use abusive, threatening, discriminatory, or inappropriate language.
Delivery partners must not request unauthorized additional payments from customers.
Any delivery delay caused by traffic, weather, customer unavailability, or other circumstances must be reported through the platform.

8. Proof of Delivery

Delivery partners may be required to provide proof of successful delivery, including:

Customer confirmation.
One-time password (OTP) verification.
Delivery photographs where authorized and appropriate.
Electronic delivery confirmation.
Other verification methods introduced by NexaGears.

Delivery partners must never falsely mark an order as delivered.

Delivery confirmation must only be submitted after the order has actually been handed over in accordance with the applicable delivery instructions.

9. Cash on Delivery (COD) and Payment Handling

Where Cash on Delivery services are available:

Delivery partners must collect only the amount displayed or authorized by the platform.
Collected cash must be handled securely.
Delivery partners must not charge unauthorized delivery fees or additional amounts.
Cash collections must be recorded accurately in the delivery system.
Delivery partners must deposit or settle collected amounts according to NexaGears procedures.
Any cash discrepancy, shortage, or suspected fraudulent transaction must be reported immediately.
Delivery partners must not use customer payments for personal expenses.
NexaGears may investigate discrepancies and take appropriate action where necessary.

10. Earnings, Delivery Fees and Settlements

Delivery partners may receive compensation according to the applicable delivery fee structure.
Delivery charges, incentives, bonuses, and other payments will be communicated through the platform or a separate agreement.
Earnings may depend on completed deliveries, distance, service type, applicable incentives, and operational arrangements.
Payments will be processed according to the payout schedule established by NexaGears.
Delivery partners must provide accurate payment details.
Any payment discrepancy must be reported through the official support channel.
Applicable deductions, adjustments, or recovery of verified outstanding amounts must be communicated transparently and handled in accordance with applicable law.

11. Cancellations and Failed Deliveries

Delivery partners must follow platform procedures when:

A customer is unavailable.
A customer provides an incorrect address.
A customer refuses to accept an order.
A seller is unable to provide the order.
An order is cancelled.
A vehicle breakdown or emergency prevents delivery.
An unexpected situation makes delivery impossible.

Delivery partners must update the order status accurately and provide the required reason or supporting information.

Orders must not be cancelled or marked as failed without a legitimate reason.

Undelivered products must be returned to the designated seller, warehouse, or authorized location according to NexaGears instructions.

12. Vehicle, Equipment and Road Safety

Delivery partners using vehicles must:

Maintain their vehicles in safe operating condition.
Hold valid driving licences and vehicle documentation where legally required.
Follow applicable traffic rules and road safety regulations.
Use appropriate helmets and protective equipment when required.
Avoid reckless driving, speeding, and dangerous manoeuvres.
Never operate a vehicle under the influence of alcohol or prohibited substances.
Secure packages properly during transportation.
Report accidents, vehicle damage, or safety incidents promptly.

Delivery partners are responsible for their own vehicle maintenance, fuel, and equipment expenses unless otherwise agreed in writing.

13. Privacy and Customer Information

Delivery partners may receive customer information necessary to complete delivery assignments.

They must:

Use customer information only for legitimate delivery purposes.
Keep customer names, phone numbers, addresses, and order details confidential.
Never sell, share, or misuse customer information.
Avoid contacting customers for personal or unauthorized purposes.
Never photograph or record customers without appropriate authorization.
Protect delivery information from unauthorized access.
Report any suspected privacy breach immediately.

Customer information must not be retained or used after the delivery purpose has been completed, except where legally required or expressly authorized.

14. Prohibited Activities

Delivery partners must not:

Steal, damage, or intentionally misuse customer orders.
Falsely mark orders as picked up or delivered.
Collect unauthorized payments.
Manipulate delivery records, GPS information, or proof of delivery.
Share accounts or delivery assignments with unauthorized persons.
Use abusive or threatening behaviour.
Harass customers, sellers, or other delivery partners.
Misuse customer information.
Engage in fraudulent activities.
Tamper with packages or their contents.
Carry prohibited or illegal goods through the platform.
Accept bribes or unauthorized benefits.
Attempt to manipulate delivery fees, incentives, or bonuses.

15. Accidents, Emergencies and Incident Reporting

Delivery partners must immediately report:

Road accidents.
Injuries or medical emergencies.
Theft or loss of orders.
Damaged products.
Customer disputes.
Security incidents.
Vehicle breakdowns affecting active deliveries.

Delivery partners should prioritize personal safety and follow applicable emergency procedures.

NexaGears will review reported incidents and determine appropriate operational action based on the circumstances.

16. Performance and Service Standards

NexaGears may monitor delivery performance using relevant operational indicators, including:

Successful delivery rate.
On-time delivery performance.
Order cancellation rate.
Customer complaints.
Delivery accuracy.
Cash settlement records.
Compliance with platform procedures.

Repeated poor performance or serious violations may result in warnings, temporary restrictions, or suspension, subject to applicable policies and law.

17. Account Suspension and Termination

NexaGears reserves the right to restrict, suspend, or terminate a delivery partner account in cases involving:

Fraud or dishonest conduct.
Repeated failure to complete accepted deliveries.
Unauthorized cash collection.
Theft, loss, or intentional damage of orders.
Misuse of customer information.
False delivery confirmations.
Serious safety violations.
Submission of fraudulent documents.
Repeated breaches of these Terms & Conditions.

Where appropriate, delivery partners may be given an opportunity to explain the circumstances or appeal an account restriction.

Outstanding orders, cash settlements, and other legitimate obligations must be resolved according to applicable procedures.

18. Independent Status and Responsibilities

The legal relationship between NexaGears and a delivery partner will be determined by the applicable written agreement and relevant law.

Nothing in these Terms alone is intended to override any mandatory employment, labour, tax, or other legal rights and obligations.

Delivery partners must comply with applicable laws and any additional written arrangements governing their engagement.

19. Limitation of Liability

To the extent permitted by applicable law:

Delivery partners are responsible for their own actions and compliance with applicable traffic and safety regulations.
NexaGears does not guarantee uninterrupted availability of delivery applications or services.
NexaGears is not responsible for circumstances beyond its reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded.

20. Changes to These Terms

NexaGears may update these Terms & Conditions to reflect changes in delivery operations, platform features, business requirements, or applicable laws.

Updated terms will be published through the website or delivery portal.

Delivery partners may receive notifications regarding significant changes.

21. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of Pakistan.

Delivery-related disputes should first be reported through official NexaGears support channels for review and resolution.

Where an amicable resolution cannot be achieved, disputes may be referred to the competent courts having jurisdiction under applicable law.

22. Contact and Support

For assistance, complaints, or questions regarding delivery assignments, earnings, payments, or these Terms & Conditions, delivery partners may contact NexaGears through the official support channels.

Website: https://nexagears.shop

Delivery Portal: https://portal.nexagears.shop

Support Email: [Insert Official Support Email]

23. Acceptance of Terms

By registering as a delivery partner, accepting delivery assignments, or using the NexaGears delivery platform, you confirm that:

You have read and understood these Terms & Conditions.
You agree to follow the delivery procedures and platform policies.
You will handle customer orders responsibly.
You will protect customer information.
You will comply with applicable laws and safety requirements.
You understand that violations may result in account restrictions or termination.

NexaGears – Delivering Trust, One Order at a Time.

Delivery Zones

Pakistani